Shipping Policy

Thank you for shopping with ToyStor.in. We strive to deliver your orders quickly and efficiently. Please read our Shipping Policy to understand how we handle shipping, delivery times, and related queries.

Shipping Process:

Order Processing: Once your order is placed, we begin processing it immediately. Order processing typically takes 1-2 business days, excluding weekends and public holidays.
Shipping Confirmation: You will receive an email confirmation with your tracking information once your order has been shipped. Please allow 24-48 hours for the tracking information to update.

Shipping Rates and Delivery Times:

Standard Shipping: Delivery usually takes 5-7 business days from the date of dispatch, depending on your location.
Express Shipping: We offer express shipping options for faster delivery, typically within 2-4 business days. Additional charges apply for express shipping.
Shipping Charges: Shipping charges are calculated at checkout based on your order’s weight, size, and delivery location.

International Shipping:

Currently, ToyStor.in ships only within India. We do not offer international shipping at this time.

Delivery Issues:

Incorrect Addresses: Please ensure that you provide the correct shipping address. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Delivery Delays: While we strive to meet delivery estimates, occasional delays may occur due to unforeseen circumstances like weather, carrier delays, or logistical issues. We appreciate your understanding and patience in such cases.
Missed Deliveries: If you miss your delivery, the carrier will leave a notification with instructions on how to arrange a re-delivery or where to collect your package.

Order Tracking:

You can track your order using the tracking link provided in your shipping confirmation email. If you experience any issues with tracking your order, please contact us at vanenter04@gmail.com.

Lost or Damaged Packages:

If your order is lost in transit or arrives damaged, please contact us immediately with your order details and any supporting photos or videos of the damage. We will work with the carrier to resolve the issue and ensure a satisfactory solution.

Changes to Orders:

Once an order has been placed, we are unable to make changes to the shipping address, items, or shipping method. Please double-check your details before confirming your order.

Contact Us:

For any questions or concerns regarding your shipping, please reach out to us at vanenter04@gmail.com. Our customer service team is here to assist you.